Privacy Policy

Last updated: 1 January 2026

Massage At Door Step (“we”, “us”, “our”) operates a doorstep massage service in Hyderabad, Telangana, India, and owns this website. We respect your privacy and are committed to protecting the personal information you share with us when you browse this website, submit an enquiry form, call us or book a home massage appointment. This Privacy Policy explains in plain language what information we collect, why we collect it, how we use and store it, who we share it with, and the choices and rights available to you.

By using this website or booking our services, you agree to the practices described in this policy. If you do not agree with any part of it, please do not use the website or submit your details to us.

1. Information We Collect

1.1 Information you give us directly

• Contact details — your name, mobile number, email address and the locality or full address where the massage is to be provided.
• Booking details — the service you have requested, preferred date and time, session duration and any special instructions.
• Health information you choose to share — injuries, surgeries, pregnancy, allergies, skin conditions, blood pressure, diabetes, medication or pain areas. We ask for this only so that the therapist can adjust technique and pressure safely, or advise you to consult a doctor first.
• Communications — the content of enquiry forms, emails, SMS messages and WhatsApp messages you send us.

1.2 Information collected automatically

• Technical data — IP address, browser type and version, device type, operating system, screen size, referring website and the pages you visit on this site.
• Usage data — the time and date of your visit, how long you spend on a page, and which links you click.

We do not knowingly collect information from children under the age of eighteen. Our services are intended for adults, and bookings for minors are not accepted.

2. How We Use Your Information

• To respond to your enquiry and confirm, reschedule or cancel an appointment.
• To reach the correct address at the correct time and to contact you if the therapist is delayed.
• To deliver the massage therapy safely and appropriately for your body and health status.
• To maintain a simple record of past sessions so that repeat visits can build on what worked previously.
• To send appointment reminders or follow-up messages about a booking you have made.
• To handle payment confirmation, complaints, feedback and service quality improvement.
• To keep the website secure, prevent misuse and diagnose technical problems.
• To comply with applicable Indian law, including tax and record-keeping obligations.

We do not sell, rent or trade your personal information to any third party for marketing purposes. We do not add you to bulk promotional lists without your consent.

3. Health Information

Any health information you disclose is treated as sensitive personal data. It is used exclusively to decide whether massage is appropriate for you, to determine safe pressure and technique, and to avoid areas that must not be treated. It is never shared with anyone outside our service, and is retained only for as long as you remain an active client. You may ask us to delete it at any time, understanding that we may then need to ask the same questions again at your next booking.

4. Cookies And Similar Technologies

This website uses only essential cookies required for the site to function, together with any cookies set by embedded third-party content such as an embedded map or font service. We do not use cookies to build advertising profiles. You can block or delete cookies through your browser settings at any time; blocking essential cookies may affect how parts of the site display. Third-party services embedded on this site, such as Google Maps or Google Fonts, operate under their own privacy policies, which we recommend you read.

5. How We Share Information

We share your information only in the following limited circumstances:

• With the therapist attending your appointment — name, contact number, address, service booked and any relevant health notes.
• With service providers who host this website or deliver our email, strictly to the extent required to operate the service.
• Where required by law — in response to a valid legal request, court order or lawful demand from a government authority.
• To protect rights and safety — where disclosure is necessary to prevent fraud, harm or a threat to any person.

6. Data Security

We apply reasonable technical and organisational safeguards to protect your data, including restricted access to enquiry records, password-protected devices and accounts, and secure transmission of website form submissions. However, no method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security, and you share information with us at your own risk.

7. Data Retention

Enquiry and booking records are retained for as long as necessary to serve you and to meet legal, accounting or reporting requirements, and are then deleted or anonymised. If you have not booked with us for a prolonged period and ask us to erase your details, we will do so promptly unless we are legally required to keep them.

8. Your Rights And Choices

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct information that is inaccurate or out of date.
• Deletion — ask us to erase your personal information where we are not legally required to keep it.
• Withdraw consent — withdraw permission for us to contact you or to hold your health notes.
• Opt out of messages — ask us to stop sending reminders or follow-up messages at any time.

To exercise any of these rights, write to massagedoorstep123@gmail.com or call 063000 93712. We may need to verify your identity before acting on a request, and we aim to respond within thirty days.

9. Third-Party Links

This website may contain links to external websites, including WhatsApp and mapping services. We are not responsible for the content, security or privacy practices of any website we do not operate. Please review the privacy policy of any third-party site before providing personal information to it.

10. Photography And Testimonials

We never photograph or record a client during a session. Images used on this website are illustrative photographs of spa equipment and settings. Written testimonials are published only with the client’s permission, and we display first name and locality only. You may ask us to remove your testimonial at any time.

11. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with a new “last updated” date. Continued use of the website or our services after an update constitutes acceptance of the revised policy.

12. Contact Us

If you have any question, concern or complaint about this Privacy Policy or how your personal information is handled, please contact us:

Massage At Door Step
1-1-700/2, Gandhi Nagar - 14, Hyderabad - 500080, Telangana, India
Phone: 063000 93712
Email: massagedoorstep123@gmail.com